Shipping & Delivery


Ordered items are ready to ship from our dispatch centre within 3-10 working days.

Courier deliveries will take further 3-4 working days depending on prevailing cargo traffic

and the delivery destination.


Delivery and surcharges  shown is base on product weight and delivery destination set by local courier.


We’ll try our best to avoid such incident from happening through stringent checks and follow-ups, but should it occur:

  • If the product is currently unavailable, we will provide the next earliest availability and delivery date or an alternate product model.
  • Should the options offered deemed as not suitable, we reserve the rights to cancel the order and refund the full amount of your purchase.

You’ll be notified with a consignment note via phone call, SMS or e-mail with your delivery details before we start delivering your parcel.


No, international shipping is not available at the moment.


Should you not be able to receive your order, a re-delivery will be arranged at another time depends on the local courier.


Yes, you can. Please call immidiately our customer careline at +607-2346789 to update your delivery address.


This can be depending on the period of your purchase. For example, if you buy different items on the same day, they may be delivered in a single time. And if you purchase them separately on different days, then they will be delivered separately.


We’re sorry but we do not offer any shipping services to East Malaysia at the moment.


Yes, our delivery personnel will notify you with a call on the date and time of delivery before delivering to your doorstep. Please be inform this is limited in Johor Bahru area only. Other location we will use courier services.


Yes, you can. Upon purchase, please select the Pick Up option and please type in the additional note info  which showroom you’d like to collect your order before proceed to payment checkout.

Please be inform this is limited in Johor Bahru area only. Other location we will use courier services.


Not all products are available in store due to quantity limitations, special online promotions and online-exclusive items.


Cancellation, Return, Exchange& Refund


You can cancel an order by cancelling it from your cart, writing an email to kempasjayaonline@gmail.com or call to our customer careline at +607-2346789.

 


You can return the item by sending it to your HQ Kempas Jaya showroom. Or you can send by courier by your own cost delivery. Please contact our customer service at 07-234 6789.


You can return it or request for an exchange upon receiving the order. Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective.

  • Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
  • Damaged: The item is found to be damaged upon receipt.
  • Defective: The product is not functioning as described by the manufacturer.


*Certain items are not eligible to be returned or refunded, such as fridge and washing machine due to hygiene issues.

Returned items must meet the following requirements:

  • The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt).
  • Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
  • Item must be unused or hasn’t been installed.
  • All securely sealed items must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at the time of opening).

Please contact our customer service at 07-234 6789.


Should you request for a refund after cancelling or returning your order, the process will take up to 14 working days upon the date of cancellation or return.


Ordes & Payment


  1. Register an account at www.e-dinor.com
  2. Go to the product you’re interested in and click “add to cart”
  3. Then proceed to view your cart or checkout
  4. Insert your delivery details
  5. Select payment methods and fill in the details
  6. Once payment is done, you’ll receive a invoice at u account

  1. Log into your account
  2. Go to “Account Information”
  3. Scroll down to “Change Password” column
  4. Enter your current password, new password & confirm new password
  5. Click “Submit”

If a product is available online, a clickable green “Add to Cart” button is indicated below the price of the product listing and detail page


Yes, all prices displayed are inclusive of taxes & GST.


The payment options available are by online banking, credit card or manual transfer.


Aeon Credit or credit card installment. For more info, please cal customer service 07-234 6789.

 


Vouchers & Promotions


Upon checkout, just fill in the provided voucher or discount code into the “Apply Voucher” column. Then, a corresponding deduction will be applied to your total amount.


Usually, each respective promotion will have its own voucher or discount code and it’s only applicable for the stated promotion. On some special occasions, some codes are usable for storewide items with terms and conditions apply.


No, you can only use 1 code per transaction.


It varies according to each promotion and campaigns we’re running. Voucher validity is usually displayed within the promotion / campaign page.


It will no longer be valid and deemed unusable.


Each promotion and campaign might have its own T&C and some might require minimum purchase. Please also check on the expiry date of the voucher / discount code before proceeding to checkout. If the problem persists, please send your inquiry to kempasjayaonline@gmail.com or call to our customer careline at +607-2346789.


Member & Warranty


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